Access Statement
The
Ellerby Counrty Inn
Introduction
We are
a small Country Inn situated near the North East coast. We have 10 bedrooms, all
en-suite, a large restaurant and two cosy bar areas. One of our bedrooms if
fully equipped for disabled users and we have disabled access to all public
areas. This statement is a basic guide to what we offer here at The Ellerby. If
you have any specific questions or requests then please do not hesitate to
contact us and we will do our best to meet your needs.
Pre-Arrival
•
Telephone, letter, fax and e-mail are all available as forms of communication
between you and ourselves.
• We are able to provide any of our menu's and hotel information in large font
if requested.
• We have a comprehensive website, if you have any trouble reading the font then
please contact us by telephone and we can answer any questions you may have.
• Our Access Statement is provided on our website and as paper documents if
required.
• We have a bus service running from outside the hotel to Whitby and
Middlesbrough- X56 Arriva bus- every hour. Any further information on local
transport and taxi's is available on request from us or Esk Valley Mobility on
01947 825555.
• For information on equipment hire, shop mobility, Radar toilets and accessible
taxi's you can contact us or contact Whitby Disabled Action Group on 01947
821001.
• We welcome all guests with any mobility, visual or hearing impairment
accompanied or not. We will do our utmost to meet your needs and make you feel
comfortable. If you have any concerns then please contact us for further
information.
Arrival
Car Parking
Facilities and Entrance
• We have 2
car parks, one at the front of the Inn and one at the back.
• We have a total of 35 spaces, 1 of which is specifically reserved for disabled
users, this is located in the back car park next to the entrance.
• We are more than happy to help any guest from the car park to the hotel and
our staff are also available to help with luggage.
• You can drop/ pick up guests right outside the front or back door.
• The car park at the rear is Tarmaced and there are no steps to the back
entrance.
• The flag- stone path from the back car park to the rooms through the garden is
on a gentle slope and is approximately 25 meters in length.
• The corridor from the rear car park to the bar is on a slope and has a
handrail for most of the length which is about 12 meters.
• The front car park is also Tarmaced and is situated on the other side of the
quiet road running through the village. There are 3 steps up to the front
entrance from the road.
• Our car parks are free of any barriers and speed humps.
• Dogs aren't allowed in the public bar or restaurant unless they are guide
dogs. We have a garden at the rear of the Inn where we serve meals and dogs are
welcome in this area. We welcome dogs in 2 of our rooms and provide water bowls
for them and any other dogs with customers.
Main Entrance and Reception
• Our
most accessible entrance is at the rear of our property from the back car park.
This entrance does not have any steps.
• From this entrance there is a short concrete slope to the external push door
and then second internal swing door. Once inside there is a longer more gradual
carpeted slope, with a handrail on the right, which takes you down to reception
on your left at the bottom. There is a push door in front of you leading to the
bar area.
• You can use the reception here on your left, this is 106cm high, alternatively
you can enter the door to the bar and use the reception on the left, also 106cm
high. Once in the bar we can also use a table as an alternate reception and
these are 65cm high.
• When you check in our staff will show you to your room and answer any
questions you have.
• Our fire
evacuation procedures are listed on the back of each bedroom door.
• Our registration forms can be enlarged on request.
• We do play background music in the bar and reception area and this can be
turned down on request.
• We can provide guests with a second room key if required.
• When bringing a dog with you we ask that you don't bring your dog into the
public bar area unless it is a guide dog.
Public Areas
Halls and
Corridors
• The
entrance hall, bar, public toilets, reception, garden and restaurant are all on
ground floor level with only a few slopes but no steps.
• We have a telephone in the reception area available for emergency public use
and this is portable if you need to take the phone to a quieter environment.
However we do not have a public pay telephone.
• We are a small hotel so we do not have much need for signs and we always have
staff on hand to help and answer any questions.
• The front entrance has an external door which is left open most of the day.
There are 3 steps up to the front door (9cm, 15cm and 12cm high) then a second
internal door that you pull to enter the bar and reception area.
• There is a door from reception/ entrance hall to the accommodation and this is
a pull door.
• There is an external paved walkway leading to the rooms which are located in 3
areas; Rooms 10 and 11 are up an external flight of stairs from the right hand
side of the path; Rooms 1, 2 and 3 are located through a door and down a step to
the left hand side of the path. Rooms 4, 5, 6, 7 and 8 are located at the end of
the path through a pull door.
• Our public toilets are in the entrance hall from the back car park. The ladies
are on the left in the direction of the back car park, up the carpeted slope.
The gents are directly opposite the door from the bar. The disabled toilet with
baby changing facilities is to the left of the gents.
• In our public areas the wood work and skirting are mostly dark brown and our
walls are mostly cream offering a good level of contrast.
• All our corridors and door ways have ample room for wheelchair access.
• All of our staff are more than happy to assist with any doors in the hotel.
Conservatory Lounge
• We
have a conservatory lounge for residents situated in the same area as rooms 4,
5, 6, 7 and 8.
• As you go through the pull door at the end of the outside walkway the
conservatory is on your right and the door to it is directly in front of you.
• This area has fairly low lighting on an evening but there are plenty of lamps
to add extra brightness. During the day it is flooded with natural light.
• The outside walk way that takes you to the hotels bedrooms also leads to our
garden.
• Taking the external walk way, after the external steps up to room 10 and 11
you can turn right. This path way is again paved and slopes up through the
garden and out to the back car park.
• Apart from the path the garden is lawned and has several tables with attached
bench seats and some with fixed wooden roofs.
Toilets
• Our
Ladies toilets are about 3 meters by 3.5 meters in total.
• You enter the room through a push door and there is a built in cupboard in
front of you and the room extends to the right.
• There is a mirror running the length of the room on the wall parallel to the
main door.
• The floor is flat, in a dark non-slip material. The walls are floor to ceiling
white tiles.
• There are two cubicles on the wall opposite the mirror, both with pink doors
that open inwards.
• There are two white sinks on a dark surface under the long mirror with a hand
dryer at the right end and paper towel holder at the left end.
• Our Gents toilets are about 3.5 meters by 2.5 meters in total.
• The floor is flat, in a dark non-slip material.
• You enter through a push door and straight ahead are two white hand basins set
into the fully tiled white wall.
• On the same wall to the left is the cubicle with a door that opens inwards.
• Opposite the cubicle are the four urinals, the right-hand one is set lower
than the rest.
• The Disabled toilet is about 1.5 meters by 2.2 meters in size.
• You enter the room through a pull door and the floor is flat, in a non-slip
dark material.
• The white sink is directly opposite the door with a swivel- lever mixer tap.
• The toilet is to the left on the end wall. It is 49cm high and is fitted with
dark blue grab rails.
• The baby-changing unit is 80cm high and to the right of the sink on the
opposite wall to the toilet.
• There is a red floor to ceiling pull cord next to the toilet for emergency
use.
Restaurant and
Bar Area
• Our
lighting is a mixture of wall and spot lighting and is fairly even throughout
the hotel. Some of our lights are on dimmer switches in the bar and restaurant,
please ask if you need it turning up or down.
• The bar and restaurant areas are carpeted and have no slopes or steps.
• The reception is opposite the front entrance, as you enter the building there
is a small area of bar tables to your left and the main bar and bar tables to
your right.
• On the left there are 4 tables with bench seats round the outside and 8 chairs
round the inside.
• The door to the public toilets, bedrooms and back car park is to the left of
reception.
• On the right, walking through the bar, takes you to the main restaurant.
• The bar is on your left and there are 5 tables to your right, again with bench
sets along the walls and 11 chairs.
• At the end of the bar you go through an open archway into a small dining area
this has 4 tables to your right and 2 to your left with a total of 14 seats.
• Straight on and slightly to the left of the arch way is an open door, this is
the entrance of our main dining area.
• Just through the doorway on you right is the restaurant reception desk.
• To the left is the staff entrance to the kitchen. Just after that are 3 booth
tables each with bench seats on 2 sides and wooden and glass partitions.
• To the right of the booths are 2 tables in the middle of the room with 6
chairs maximum round each.
• Past the booths at the back of the room are 4 smaller tables with 2 chairs
each.
• The emergency exit is located in-between two of these tables on the left.
• On the opposite side of the room to the booths are 2 long tables with 6 chairs
each and 2 small tables with 2 chairs each.
• Both our small and main dining rooms have full table service.
• We are able to carter for most allergy sufferers if you make us aware prior to
your meal, and preferably on booking your table.
• We have separate Vegan and Celiac menus available on request, though some of
the items on each menu require a pre-order. We are more then happy to post these
menu's to you if you require them prior to booking. They are also available on
our website.
• We are able to provide our menu in large type if requested prior to your
visit.
Accommodation
Bedrooms
• We
have one room specifically designed for disabled users, Room 6, it has ample
room for a wheelchair with the door frames being 84cm wide.
• The size of the bedroom is roughly 3.7 meters by 4.8 meters and the size of
the bathroom is roughly 3.4 meters by 2.2 meters.
• The bedroom is carpeted and has a King size bed which can be split into twin
beds. We are also able to fit a third bed in this room if requested.
• The room has touch sensitive light switches which can also dim the rooms
ceiling spot lights.
• The TV is a 27” flat screen with remote control.
• There is a fridge and kettle in the room.
• The telephone in this room has oversized buttons with a raised dot on the
number 5.
• We also have a second room on the ground floor with flat access, however it
does not have as much space for wheelchair access and the door is a standard
70cm width.
• All of our TV's have teletext available.
• If the fire alarm should sound the Duty Manager will come to your room to help
each guest with evacuation if required.
• We will provide dog bowls in your bedroom if you are bringing a dog with you.
We have two guest rooms that we are happy to have dogs in and these are room 1
and 2, we do not allow dogs in our other rooms unless it is a guide dog and you
require room 6, our disabled friendly room.
En-Suite
Bathrooms
• All
of our rooms are en-suite. All except two rooms have both a bath and a shower,
the other two have only a shower.
• Room 6, our disabled friendly room, has a wet-style bathroom.
• The shower is to the right of the door, which you push to enter the room, and
has no tray so it can be accessed more easily. The water drains away due to a
gradual slope and it has a shower curtain to pull round. The shower has a
removable seat and stylish black grab rails.
• The bath is opposite the shower and is 60cm high. It also has a showerhead
incorporated in with taps. There is a removable low seat you can use in the bath
if needed.
• The floor is a dark non-slip surface throughout the bathroom and the walls are
tiled from floor to ceiling in white tiles.
• The toilet is to the left of the door and is 48cm high.
• The two sinks are opposite the door. The left one is 83cm high and the right
one is 73cm high. Both have swivel- lever mixer taps.
• The bath, toilet and sinks are all white and the grab rails are all black for
a good level of contrast.
• The water is on a thermostatic control which is restricted to 46°c.
• There is an emergency phone in the bathroom- near the floor, attached to the
wall next to the toilet.
Laundry
• We
are happy to do any laundry for you for a nominal charge while you are staying
at The Ellerby.
Other Information
Smoking
• The
Ellerby Country Inn is a non-smoking establishment. We do not allow smoking
within the hotel, however we do have several designated smoking area.
• You are free to smoke at any of the outside tables in the garden.
• There are also ash boxes as you enter the hotel at each entrance.
• There are a couple of seats situated just outside the door, on the outside
covered walkway leading to the rooms, these are available to anyone wanting to
sit and smoke under cover.
Assistance and
Extras
•
During your stay if you need any assistance please ask at reception or ask the
24hour Duty Manager.
• Unfortunately we do not have very good mobile network coverage within the
hotel. All rooms do have landline telephones and one is available at reception
on request.
• We have an electric wheelchair available for hire from ourselves and we also
have a manual wheelchair in case of emergency.
• Some of our rooms do have fridges in them. If staying in one that doesn't and
you require a fridge please ask and we may be able to provide one.
Local
equipment hire companies: Contact, Whitby Disabled Action Group: 01947 821001
Local accessible taxi numbers: Contact, Esk Valley
Mobility: 01947 825555
Contact Details
Address
The Ellerby
Residential Country Inn
Ellerby
Saltburn- By- The- Sea
North Yorkshire
TS13 5LP
Telephone:
01947 840342
Email:
relax@ellerbyhotel.co.uk
Website:
www.ellerbyhotel.co.uk
Fax:
01947 841221
Hours of operation:
Open from 7am to 11pm
Future Plans
• We
are looking into getting a loop system installed in our reception area in the
future.
We welcome your feedback to help us continually
improve if you have any comments please phone 01947840342 or email relax@ellerbyhotel.co.uk
